We want you to be as in love with your new outfit as we are. So, if something is not quite right, we’re happy to offer a refund or exchange within 15 days in accordance with our Returns Policy.
Here at Gayle’s Boutique our greatest pride and priority is the quality of your experience and level of satisfaction. As a part of this we offer no-fuss returns and exchanges on all full price items.
We offer refunds or exchanges on all full priced items if they don't fit or match your expectations excluding the cost of return shipping. Once we receive your package we will begin the return, exchange or store credit process.
The only conditions are that the item(s) are returned as immaculately as they are sent out:
- The return must be made within fifteen days of the date of the order
- You have valid proof of purchase
- The items are in a saleable condition
- The items have not been worn, altered, washed, dry cleaned or damaged and
- The swing tags and any other original packaging is still attached.
- Exceptions: for hygiene reasons we do not accept returns on jewellery and headwear
If the item(s) have been purchased via our online boutique store or in our physical store we do not issue refunds for change of mind. Refunds will only be given for faulty or damaged goods. In the event of a change of mind a store credit or exchange will be issued.
HOW TO RETURN AN ITEM
- Under normal circumstances we would ask you to bring your item to the boutique at 56B Mortlake Street, Concord, NSW during normal business hours or hours as advertised. You may return the item by arranging a suitable time with Gayle on 0474 997 644 or an email to gaylesboutique@gmail.com. You must also provide a proof of purchase such as a receipt or order confirmation.
- If you are unable to visit the boutique we suggest mailing the goods to Gayle’s Boutique, 56B Mortlake Street, Concord NSW 2137 by registered post as it’s your responsibility to ensure the delivery of the items to the boutique.
FAULTY ITEMS
HOW TO REPORT A FAULTY ITEM
Bring your item to the boutique at 56B Mortlake Street, Concord, NSW during normal the business hours or hours as advertised. You must also provide a proof of purchase such as a receipt or order confirmation.
If you are unable to visit the boutique we suggest mailing the goods to Gayle’s Boutique, 56B Mortlake Street, Concord NSW 2137 by registered post as it’s your responsibility to ensure the delivery of the items to the boutique. In addition we ask that you send the details of the fault to gaylesboutique@gmail.com. Please include as much detail as possible and pictures of the fault and provide a proof of purchase such as a receipt or order confirmation.
When the item have been received the fault will be assessed by the proprietor of Gayle’s Boutique. The process of examination, replacement or repair may take up to two weeks from when the garment is received. Once the items have been examined you will be notified immediately if the product is deemed faulty.
If the item is deemed faulty, Gayle’s Boutique will offer to repair, replace or refund the value of the item plus delivery charges. If the fault is “major” you are entitled to request a refund or replacement rather than a repair.
A fault is deemed “major” if:
- It has a problem that would have stopped someone from buying the item if they had known about it;
- Is unsafe;
- Is significantly different from the sample or description; or
- Doesn’t do what Gayle’s Boutique said it would, or what you asked for and cannot be easily fixed.
If you were informed the items were faulty at the time of purchase, you will not be eligible to process a faulty return.
CONSUMER GUARANTEES
All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law.
This Policy is to be read in conjunction with our Term and Conditions and applies to all purchases made in-store and online through our website.